1. Background & key information
KaamVaala (“we”, “our”, “us”) is a home-services marketplace that connects users with service providers. This Privacy Policy explains how we collect, use and protect your information when you use the KaamVaala mobile application or website.
By using our services, you confirm that you have read and understood this Privacy Policy and agree to the processing of your information as described here.
2. Information we collect
a) Personal information you provide
- Mobile number (for OTP login and account verification)
- Name (when you choose to provide it)
- Service address or location details that you add in the app
- Any additional details you share while booking or contacting support
b) Information collected automatically
- Device details (model, operating system version, basic identifiers)
- App usage data and interaction logs
- Crash and performance logs
- Approximate or precise location, if you grant location permission
3. How we use your information
We use your information to:
- Create and manage your KaamVaala account
- Show available service providers near your location
- Process bookings and share updates
- Improve app performance and user experience
- Provide customer support
- Prevent fraud and ensure platform safety
4. Sharing of information
We may share your information with:
- Verified KaamVaala partners who fulfil your service bookings
- Analytics, crash reporting and communication service providers
- Payment partners (when you make online payments)
- Government authorities when required by law
5. App permissions
- Location – to show nearby service providers
- Notifications – to send booking alerts
- Storage / Photos – to upload profile images
- Camera – to capture profile images
6. Data security
- Encrypted HTTPS communication
- Secure OTP verification
- Restricted internal access
- Monitoring for suspicious activity
7. Data retention
Your information is stored only as long as needed for:
- Your active account
- Legal or customer support requirements
8. Children’s privacy
KaamVaala is not intended for children below 13. We do not knowingly collect data from children.
9. Your rights
- Access your data
- Update or correct your information
- Request data deletion
- Withdraw consent
To exercise these rights, contact us at support@kaamvaala.com.
10. Changes & contact
We update this policy when needed. Continued use means you accept the updated policy.
Contact: support@kaamvaala.com