Privacy Policy

1. Background & key information

KaamVaala ("we", "our", "us") is a home-services marketplace that connects users with service providers. This Privacy Policy explains how we collect, use and protect your information when you use the KaamVaala mobile application or website.

By using our services, you confirm that you have read and understood this Privacy Policy and agree to the processing of your information as described here.

2. Information we collect

a) Personal information you provide

• Mobile number (for OTP login and account verification)
• Name (when you choose to provide it)
• Service address or location details that you add in the app
• Any additional details you share while booking or contacting support

b) Information collected automatically

• Device details (model, operating system version, basic identifiers)
• App usage data and interaction logs
• Crash and performance logs
• Approximate or precise location, if you grant location permission

3. How we use your information

We use your information to:

• Create and manage your KaamVaala account
• Show available service providers near your location
• Process bookings and share updates
• Improve app performance and user experience
• Provide customer support
• Prevent fraud and ensure platform safety

4. Sharing of information

We may share your information with:

• Verified KaamVaala partners who fulfil your service bookings
• Analytics, crash reporting and communication service providers
• Payment partners (when you make online payments)
• Government authorities when required by law

5. App permissions

• Location – to show nearby service providers
• Notifications – to send booking alerts
• Storage / Photos – to upload profile images
• Camera – to capture profile images

6. Data security

• Encrypted HTTPS communication
• Secure OTP verification
• Restricted internal access
• Monitoring for suspicious activity

7. Data retention

Your information is stored only as long as needed for:

• Your active account
• Legal or customer support requirements

8. Children's privacy

KaamVaala is not intended for children below 13. We do not knowingly collect data from children.

9. Your rights

• Access your data
• Update or correct your information
• Request data deletion
• Withdraw consent

To exercise these rights, contact us at support@kaamvaala.com.

10. Changes & contact

We update this policy when needed. Continued use means you accept the updated policy.

Contact: support@kaamvaala.com

11a. Additional data we collect from Partners

Identity & Verification

• Full legal name and date of birth
• Government-issued ID (Aadhaar, PAN, Voter ID, or equivalent)
• Profile photograph
• Address proof

Professional Information

• Service category and skills
• Work experience details
• Any certifications or qualifications you provide

Financial Information

• Bank account number and IFSC code, or UPI ID for processing payouts
• Transaction and earnings history on the platform

Operational Data

• Real-time and historical location during active jobs
• Job completion photos or videos uploaded as proof of service
• Customer ratings and reviews received
• Availability status and work schedules

Device & Communication

• Device identifiers for push notifications
• Call or chat logs with customers (if routed through KaamVaala)

11b. How we use Partner information

We use Partner information to:

• Verify your identity and eligibility to provide services
• Match you with relevant service requests near your location
• Process payouts and maintain earnings records
• Display your profile, ratings, and availability to customers
• Ensure safety and trust on the platform
• Comply with legal and regulatory requirements

11c. Sharing of Partner information

We may share Partner information with:

• Customers – your name, photo, service category, and ratings are visible to customers who book your services
• Payment processors – for disbursing your earnings
• KYC / verification partners – for identity and background verification
• Government authorities – when required by applicable law

We do not sell your personal information to third parties.

11d. Partner location data

The KaamVaala Partners app collects your real-time location when you are active on the platform. This is used to match you with nearby job requests, allow customers to track your arrival, and maintain service records.

Location collection stops when you go offline or close the app. You can manage location permissions through your device settings, though this may affect your ability to receive job requests.

11e. Partner data retention

• Identity and verification documents are retained for the duration of your partnership and for up to 5 years after account closure, as required for legal and compliance purposes
• Earnings and transaction records are retained as required under applicable financial regulations
• You may request account deletion by contacting support@kaamvaala.com — note that some data may be retained for legal obligations even after deletion

11f. Partner rights

As a Partner, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your account and associated data (subject to legal retention requirements)
• Withdraw consent for non-essential data processing

To exercise any of these rights, contact us at support@kaamvaala.com.